Research

Research Interests

Topic: Retail and Service Operations, Causal AI, Innovative Service Design, Miscondct in Operations
Methodology: Causal Discovery, Causal Inference, Machine Learning, Probabilistic Graphical Modeling, Experimental Design

List of papers

Working Papers Under Review and Revision

1. "Understanding Basket-Shopping Consumer Behavior Using Causal Product Networks" with Vishal Gaur and Nur Kaynar.

• Accepted to the M&SOM Supply Chain Management SIG 2025

2. “Linking Customers to Firm-managed Assets: Evidence from a Randomized Field Experiment on Symbolic Adoption” with Chenxi Xu and Jiaxuan Zhang.

3. “Corporate Operational Misconduct in Scheduling and Supply Chain: Measurement, Validation, and Application” with Bradley Staats and Yushan Zhou.

4. “A Mechanism Design Approach to Government Funding Allocation in Pharmaceutical R&D: Theory and Experiments” with Chenxi Xu and Yushan Zhou.

5. “Work-Order Authorization in Maintenance Contracting: Mechanism Design with Supplier Inducements” with Chenxi Xu

6. “Predicting Dynamic Basket-Shopping Behavior: A Network Regression Approach” with Vishal Gaur and Nur Kaynar.

Work in Progress

7. "The Impact of Skill Training on Beauty Associates’ Sales Performance: A Field Experiment at a Large Cosmetics Company" with Vishal Gaur and Nur Kaynar.

Industry Collaboration

Due to confidentiality agreements, only a partial list of industry partners is shown.

Target Corporation

Target is an American retail corporation headquartered in Minneapolis, Minnesota. Founded in 1962 as the discount division of the Dayton Company, Target has grown into one of the largest U.S. retailers, operating nearly 2,000 stores nationwide and delivering a curated guest experience across its physical stores and digital channels.

Numerator

Numerator is a data and tech company bringing speed and scale to market research. Numerator blends first-party data from over 1 million US households with advanced technology to provide 360-degree consumer understanding for the market research industry that has been slow to change. Headquartered in Chicago, IL, Numerator has 5,400 employees worldwide.

Revlon

Revlon, Inc., is an American multinational company dealing in cosmetics, skin care, perfume, and personal care. The headquarters of Revlon was established in New York City on March 1, 1932, where it remains. Revlon products are sold in 150 countries and the company has many global locations including Mexico City, London, Paris, Hong Kong, Indonesia, South Africa, Sydney, Singapore, and Tokyo.

Panda Pig - Two End Black Ranch

Panda Pig Two End Black International Ranch is a unique agri-tourism destination located in Zhejiang Province, China. Centered around the rare Jinhua Two-Headed Black Pig—often nicknamed the "Chinese Panda Pig" due to its distinct black-and-white markings—the 1,200-acre park transforms traditional farming into a high-tech, family-friendly cultural attraction.

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